Built and tested inside live property operations

Manage more doors with a smaller team.

AskDwell puts a coordinated AI team around the repetitive work in property management — tenant support, staff operations, prospective-tenant leasing, and owner communication — without forcing you to replace the systems or habits your team already relies on.

✓ 24/7 communication ✓ Human-controlled actions ✓ Works with your existing PMS
What AskDwell changes

Let AI handle the repetitive work. Keep your team focused on growth.

↗
Lower operating costAskDwell automates repetitive leasing, tenant, owner, and operating follow-up on top of the PMS, inboxes, messaging channels, and tools your team already uses.
∞
Keep the way your team already worksNo forced workflow change and no new management style to learn. Your property managers can keep operating the way they are used to, while our team handles the setup, integrations, and AI connections behind the scenes.
◎
Keep people in controlYour team decides what AskDwell may handle automatically and what still requires a human review or approval.
Meet the agents

Four assistants. One coordinated operation.

Each AskDwell agent serves a different person in the property-management workflow — tenants, staff, prospective tenants, and owners — while working together behind the scenes.

Tenants · Tenant support
Colby
Answers routine tenant questions, collects maintenance details and photos, checks approved property information, and keeps residents updated.
Staff · Operations
Maven
Organizes requests, prepares actions, coordinates staff and vendors, tracks deadlines, and escalates exceptions for approval.
Prospective tenants · Leasing
Ava
Ava responds to rental inquiries, recommends the client's available units, coordinates tours, and follows each prospect through application, lease, deposit, and move-in.
Owners · Reporting & approvals
Bobby
Provides reports and operating updates, identifies items requiring attention, and collects owner approvals without another meeting.
Colby / Ava / Bobby communicate with the right user → Maven coordinates the operation → your PMS and team remain the system of record and control.
Built in real operations

AskDwell's first operating partner: Collab.

AskDwell was developed around Collab's real property-management workflows, then tested in day-to-day operations before being offered to outside property managers and owners.

Customer highlight

Real workflows before sales demos.

Collab contributes 6 years of multifamily operating experience, a deep message and workflow history, live property operations, portfolio data, and implementation feedback. That gives AskDwell a real environment to test what actually works for leasing, tenants, maintenance, staff, and owners.

100,000+historical operating messages used to train AskDwell's AI models
$170M+assets under management
4markets
AI + human, working together

See all four agents working in real operations.

Each agent handles a different relationship — tenants, staff, prospective tenants, or owners — while your team keeps control of approvals and the systems you already use.

4 role-specific agents Human approval when needed Works with existing PMS
C
Colby● online · Tenant Assistant
WhatsApp
Hey, my kitchen sink is leaking under the cabinet.
I can help with that. Could you send me a clear photo of the leak and the area under the sink?
Sure — here it is.
Photo from tenant showing a leaking pipe under the kitchen sink
Tenant photo · leaking pipe under kitchen sink
Thank you. It looks like the leak may be coming from the pipe connection. Please turn the shut-off valve under the sink clockwise and let me know whether the dripping stops.
Yes, that stopped it.
Great — that prevents further damage. I've created maintenance request #55501 with your photo and troubleshooting details. The team will follow up with next steps.
✓ Work order created in Buildium · photo & troubleshooting history attached
M
Maven● online · Staff Operations Assistant
Staff channel
@Maven what's open on 1200 Central?
3 open items: #55501 sink leak — unassigned; #55488 hallway light — in progress; #55470 garage remote — waiting on vendor.
Assign #55501 to Dave and bump it to High priority.
Draft ready
#55501 → Dave Ruiz
Priority → High
✓ Manager approval recorded
Done. #55501 is assigned to Dave Ruiz and marked High Priority. Logged at 10:42 AM.
A
Ava● online · Prospective Tenant Leasing Assistant
Leasing
I'm looking for a 2-bedroom near UC Berkeley, available August 1.
I found two available options from the property's approved inventory that match your move-in date and preferences.
✓ 2 matching homes opened
Would you prefer an in-person tour or a virtual tour?
In person. Saturday afternoon works.
Saturday at 2:00 PM is available. I've reserved the tour and sent the confirmation. I'll follow up after the showing.
B
Bobby● online · Owner Assistant
Owner portal
Bobby, can you send me the latest T-12 and rent roll for Oxford?
Of course. I've prepared the latest property package.
✓ Property package viewed
There is also one item requiring your approval: the water-heater replacement quote is $6,800, above your approval limit. The vendor recommends replacement.
✓ Owner approval recorded
Approved and recorded. I've routed the authorization to Maven for scheduling and vendor coordination.
Switch between agents. Messages appear in sequence, and approval steps pause until you click the action.
See how AskDwell works

Follow the work from message to action.

Choose a workflow your team handles every day. The agent names matter less than the job AskDwell completes.

Powered by Colby

Answer routine tenant questions instantly

Tenants ask in the channels they already use. Colby answers using the information available for that tenant and property, and escalates when a person is needed.

  • 24/7 routine support
  • Multilingual responses
  • Property and lease information within approved access
Is trash pickup today or tomorrow?
Tomorrow before 8 AM for your building. Bins are by the north entrance.
¿Y el gimnasio a qué hora abre?
El gimnasio abre de 6 AM a 11 PM todos los días.
Colby + Maven

Turn an incomplete maintenance message into an actionable request

Instead of sending a vague message to staff, Colby asks for the missing information first. Maven then coordinates the next step.

  • Collects photos and troubleshooting details
  • Creates a structured maintenance request
  • Tracks follow-up and tenant updates
Hey, my kitchen sink is leaking under the cabinet 😟
I'm sorry about that. Could you send me a clear photo of the leak and the area under the sink?
Sure — here it is.
Photo from tenant showing a leaking pipe under the kitchen sink
Tenant photo · leaking pipe under kitchen sink
Thank you. Please turn the shut-off valve under the sink clockwise and tell me whether the dripping stops.
Yes, that stopped it.
✓ Maintenance request #55501 created with photo + troubleshooting history
Powered by Maven

Maven prepares the action. Your manager approves it.

Make staff workflows concrete: assignment, priority, notice, follow-up, or another operating action is drafted with the exact changes shown before approval.

  • Drafts a specific operational action
  • Shows what will change before it happens
  • Logs approval and completion
Assign sink leak #55501 to Dave and make it high priority.
Draft ready
Work order #55501 → Dave Ruiz
Priority → High
Approve   Edit
Manager clicks Approve
Done. #55501 is assigned to Dave Ruiz and marked High Priority. Logged at 10:42 AM.
Ava for prospective tenants + Maven

Keep every prospective-tenant lead moving

Ava is the leasing assistant for prospective tenants. She works only with the client's approved inventory, then continues the follow-up from inquiry through tour, application, lease, deposit, and move-in.

  • Responds to leads quickly
  • Recommends matching available units
  • Coordinates tours and follows incomplete next steps
I'm looking for a 2BR near UC Berkeley for Aug 1.
I found two available options that match your move-in date. View matching homes →
Saturday afternoon works for a tour.
Saturday at 2:00 PM is available. I've reserved the tour and sent the confirmation. I'll follow up after the showing.
Bobby + Maven

Give owners the report — and the decision — in one place

Bobby turns property information into a concise owner interaction: requested reports, what needs attention, and the approval required.

  • Reports and portfolio lookups
  • Owner-facing operating summaries
  • Approval routing for exceptions above defined thresholds
Bobby, can you send me the latest T-12 and rent roll for Oxford?
Of course. I've prepared the latest property package.
View T-12 & Rent Roll
One item also needs your approval: the water-heater replacement quote is $6,800, above your approval limit. Approve replacement?
Yes, approve it.
Approved and recorded. I've routed the authorization to Maven for scheduling and vendor coordination.
The business outcome

Measure what an operator actually cares about.

40% ↓

Operating cost per unit

Reduce repetitive staff work, manual coordination, and administrative overhead while managing the same portfolio.

15% ↑

Rental revenue

Improve leasing lead conversion through faster response, consistent follow-up, tour coordination, and fewer prospects falling through the cracks.

<60 sec

Tenant & owner response time

Reduce routine leasing and repair & maintenance response time from up to 24 hours to less than 60 seconds.

Who AskDwell is for

Built for teams that manage rental properties.

Whether you manage for third-party owners or self-manage your own portfolio, AskDwell fits into the way your team already works.

Property management companies

Manage properties for multiple owners. Add more doors without adding staff at a faster pace.

Small self-managing owners

Get professional operating support without building a full property-management team.

Established self-managing owners

Automate high-volume workflows across an in-house property-management organization.

Why AskDwell

One AI operating layer across your property workflows.

Traditional PMS platforms manage the core system of record. Point solutions solve individual problems. AskDwell is designed to connect users, workflows, approvals, and your existing PMS through one coordinated AI layer.

Capability
AskDwell
Traditional PMS
Enterprise AI platforms
Point solutions
Coordinates tenants, staff & owners in one system
✓
×
partial
×
A human approves every change (no rogue actions)
✓
partial
partial
partial
Never invents a “done” it can’t back up
✓
partial
partial
partial
Tenant privacy scoped to one identity
✓
✓
partial
partial
Works on top of your existing PMS
✓
×
partial
✓
Community-Pro field execution
✓
×
×
×
One coordinated system vs. a stack of add-ons
✓
partial
partial
×
Book a demo

See AskDwell run a day of your operations.

In a 30-minute conversation, we'll show how AskDwell can fit into your current PMS, communication channels, team structure, and approval rules.

● Live session · no pressure

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